What to expect

Start by submitting an application. We review your location, schedule, and service needs to ensure it’s a good fit before confirming services.

No. We prioritize consistent scheduling and structured care to ensure reliability for all clients.

Stratham, Exeter, Newmarket, Newfields, and surrounding areas.

Services are built into a consistent schedule to maintain reliability and avoid last-minute changes.

We follow a clear scheduling and cancellation policy to maintain consistency across all clients.

Yes. We offer structured group hikes for dogs who are a safe fit for a small, managed hiking environment.

Yes, when appropriate. Reactive dogs may be accommodated through private walks. We do not force group settings or rushed greetings.

Clients receive GPS visit updates, photos, visit notes, and clear communication after visits.

We prioritize backup coverage whenever possible so your dog’s care does not depend on one person’s availability.

Yes. Stratham Strolls carries pet care business insurance.

Yes. Our team is required to be CPR/First aid certified during on boarding.

We are also “Fear Free” certified.

Cancellations must be submitted directly through your Time To Pet account. We do not accept messages asking us to cancel a scheduled service. Late cancellations are subject to cancellation fees based on how close the cancellation is to the scheduled service.

No. Services are scheduled within a 2 to 3 hour arrival window so our team can account for travel time, traffic, weather, and the needs of the dogs already in our care. If your dog has a time-sensitive medical need, please discuss it with us before scheduling.

Yes. Our regular walking clients maintain a minimum of two visits per week, and group hike clients participate at least once per week. This allows us to maintain a consistent schedule and helps your dog build familiarity with our team and routine.

Client accounts are moved to inactive status after 30 days without services. Returning clients are welcomed back based on current availability and are subject to current rates, policies, and on boarding requirements.

A valid payment method is required to remain on file through Time To Pet. Invoices are processed within our regular billing schedule, and payment must be kept current to continue services.

No. Dogs remain securely leashed while in our care, including during group hikes. We do not use recall, electronic collars, or verbal control as a replacement for a physical leash.

No. We do not allow on leash greetings with unfamiliar dogs while your dog is in our care. Avoiding unnecessary greetings reduces preventable conflict, over-stimulation, and safety risks.

Your dog’s safety comes first. Extreme heat, severe cold, thunderstorms, ice, poor air quality, or unsafe road conditions may require us to shorten, modify, or replace an outdoor walk with an appropriate potty and enrichment visit. We will never continue outdoor exercise simply to meet a scheduled duration when conditions are unsafe.

Stratham Strolls is closed for regular services on Memorial Day, Independence Day, Labor Day, and Thanksgiving. Holiday availability surrounding these dates is limited, and clients should submit requests well in advance.

We operate as a keyless service and require reliable access to your home before services begin. Clients are responsible for keeping access instructions current and providing an approved backup method when required. If we cannot enter the home because access information is incorrect or unavailable, the scheduled service may still be charged.

Private boarding is limited and primarily available to active Stratham Strolls clients. Inactive clients must complete a minimum of three walks or hikes before boarding so we can get to know your dog and determine whether the environment is a safe and comfortable fit. Your website already states that three-visit requirement. 

Please let us know in advance if family members, cleaners, contractors, other pet care providers, or anyone else will have access to your home during scheduled services. Knowing who may be present helps us protect your dog, your home, and our team and prevents confusion about access or responsibility.