What to expect

Yes. We encourage meet and greets whenever possible so your pet has the opportunity to meet their caregiver before services begin and we can review routines, access, and any important care details in person.

We also understand that certain situations may make an in-person meeting impractical or unnecessary. In those cases, we can review the details with you and determine the best way to get started. Zoom videos are also available.

Meet and greets are scheduled at our standard visit rate. (trial hikes are non refundable when it isn’t the right fit).

Yes. Meet and greets are highly encouraged and are scheduled as a standard visit and charged at that rate in your Time to Pet account. If you move forward with Stratham Strolls, the meet and greet fee is credited toward your first booking (trial hikes are not included and not refundable).

Yes. Private dog walking and group Hikes require a minimum of two service days per week, Monday-Friday. Weekend services do not count toward the weekly minimum.

Recurring clients are expected to maintain their regular schedule year round. Vacations and occasional short pauses are expected, but extended breaks of several weeks or months are considered a pause in recurring service. We do not guarantee that your previous schedule, availability, or rate will still be available upon return.

Returning clients resume service based on our current availability, policies, and pricing.

Start by heading to the “Get Strollin’ Today” tab and click on the “create your account” button. We will review your location, schedule, and service needs to ensure it’s a good fit before setting up your meet and greet. Meet and greets are highly encouraged but not required for select clients.

East Kingston, Stratham, Exeter, Newmarket, Newfields, and Greenland NH.

We have a 2-3 hour time window for each client to maximize routes, be able to accommodate unexpected overture for a specific client and to remain an unhurried service, where we focus on quality and safety. Senior dogs and puppies younger than 6 months old, may have a shorter time window where requested.

Yes. We offer structured group hikes for dogs who are a safe fit for a small, managed hiking environment. A trial hike that is non refundable, is required for all new clients. Hikes are scheduled on a 2 day per week minimum - mid mornings (Monday - Friday).

Yes, when appropriate. Reactive dogs may be accommodated through private walks with a clear and collaborative management plan in place. We do not force group settings or rushed greetings.

We cannot guarantee last minute requests. We prioritize consistent scheduling and structured care to ensure reliability for our currently active clients.

We follow a clear scheduling and cancellation policy to maintain consistency across all clients.

Clients receive ongoing and consistent communication via their TTP portal, GPS visit updates, time tracked visits, photos, visit notes, and an in depth report after every completed visit.

We prioritize backup coverage whenever possible so your dog’s care does not depend on one person’s availability.

Yes. Stratham Strolls carries pet care business insurance.

Yes. Our team is required to be CPR/First aid certified during on boarding.

We are also “Fear Free” certified and “PPR” verified.

Cancellations must be submitted directly through your Time To Pet account. We do not accept messages asking us to cancel a scheduled service.

Cancellations submitted by 9 PM the evening before service may be cancelled without a cancellation fee. Cancellations submitted after 9 PM will be charged 50% of the scheduled service. Services cancelled after 7 AM on the day of service will be charged in full.

Services booked over major holidays require 72 hours’ notice or the full service fee will be charged.

No. Services are scheduled within a 2 to 3 hour arrival window so our team can account for travel time, traffic, weather, and the needs of the dogs already in our care. If your dog has a time-sensitive medical need, please discuss it with us before scheduling.

Yes. Our regular clients maintain a minimum of two days per week (Monday-Friday).

Client accounts are moved to inactive status after 30 days without services. Returning clients are welcomed back based on current availability and are subject to current rates, policies, and on boarding requirements.

A valid payment method is required to remain on file through Time To Pet. Invoices are processed within our regular billing schedule, and payment must be kept current to continue services.

No. Dogs remain securely leashed while in our care, including during group hikes. We do not use recall, electronic collars, or verbal control as a replacement for a physical leash.

No. We do not allow on leash greetings with unfamiliar dogs while your dog is in our care. Avoiding unnecessary greetings reduces preventable conflict, over-stimulation, and safety risks.

Your dog’s safety comes first. Extreme heat, severe cold, thunderstorms, ice, poor air quality, or unsafe road conditions may require us to shorten, modify, or replace an outdoor walk with an appropriate potty and enrichment visit. We will never continue outdoor exercise simply to meet a scheduled duration when conditions are unsafe.

Stratham Strolls is closed for regular services on Memorial Day, Independence Day, Labor Day, and Thanksgiving. Holiday availability surrounding these dates is limited, and clients should submit requests well in advance.

We operate as a keyless service and require reliable access to your home before services begin. Clients are responsible for keeping access instructions current and providing an approved backup method when required. If we cannot enter the home because access information is incorrect or unavailable, the scheduled service may still be charged.

Private boarding is limited and primarily available to active Stratham Strolls clients. Inactive clients must complete a minimum of three visits before boarding so we can get to know your dog and determine whether the environment is a safe and comfortable fit. Dogs must be child and dog friendly. Dogs that are not cat friendly can generally be accommodated.

Please let us know in advance if family members, cleaners, contractors, other pet care providers, or anyone else will have access to your home during scheduled services. Knowing who may be present helps us protect your dog, your home, and our team and prevents confusion about access or responsibility.